Is there any warranty for the machine?
All machines have a two year warranty for the machine host and six months for accessories, plus lifetime technical support and online after-sale services.
If the machines are broken during shipment, will you support us?
If it is confirmed that there is damage during the shipment, we will contact the shipping company to facilitate a claim for you.
Can we customize our Logo on the products?
Sure. We support OEM services for orders meeting specific quantity requirements.
What certifications do your products hold?
All of our machines have RoHS, ISO13485, and CE certification, ensuring high standards of quality and safety for professional use.
How do I learn to operate the machine?
We provide comprehensive instruction videos and user manuals, supported by 24-hour online technical assistance.
What are the available transportation modes?
We support delivery via DHL, TNT, Fedex, UPS, special lines, as well as sea and air freight depending on customer requirements.