Is there any warranty for the machine?
All machines have a two-year warranty for the machine host and six months for accessories, plus lifetime technical support and online after-sale services.
If the machines are broken during the shipment, will you support us?
If it is confirmed that there is damage during shipment, we will assist in contacting the shipping company for a claim.
Can we customize our Logo on the products?
Sure. We support OEM customization with a specific minimum order quantity.
What certification do you have?
All of our machines have RoHS, ISO13485, and CE certifications, which ensure quality and safety under strict management standards.
What should I do if I don't know how to use the machine?
We provide comprehensive instruction videos and user manuals, along with 24-hour online technical service for your support.
What are the available transportation modes?
We support delivery via DHL, TNT, Fedex, UPS, as well as sea, air, and special line transport based on customer requirements.