Is there any warranty for the machine?
All machines have a two-year warranty for the machine host and six months for accessories, plus lifetime technical support and online after-sale services.
Can we customize our Logo on the products?
Sure. We support OEM services with a certain order quantity to meet your branding requirements.
What certification do you have?
All of our machines have RoHS, ISO13485, and CE certification, ensuring global standards for quality and safety.
What should I do if I don't know how to use the machine?
We provide comprehensive instruction videos and user manuals for your reference, supplemented by 24-hour online service support.
What are your transportation modes?
We support delivery via DHL, TNT, Fedex, and UPS. We also offer special line shipping by sea or air based on your specific requirements.
Will you provide support if the machine is broken during shipment?
Yes. If damage during shipment is confirmed, we will coordinate with the shipping company to handle the claim process for you.